Hotel indigo el paso texas11/6/2023 but all was resolved and compensated for. Did have a maintenance issue with heating on a cold 42º night. Tara being the one who made up for the first night of issues, on the rest of my stay. Had breakfast at the Downtowner on the street level. And an outdoor bar patio looking out the other direction of town. 5th floor has a pool deck and patio, overlooking the towers of downtown, a bar lounge called Circa with different seating types to break up the large room. the Bed was king size, but for my taste, a bit soft. Had great Aveda bath amenities with a shower that you could live in. Really impressed with the floor to ceiling windows and that it was designed with adults in minds with furnishings like the glass and metal desk. Room was “loft” style and great unconventional colors and furnishing. Out of the elevators I was impressed by the carpet and wall furnishings. Valet was quick with directions to the 5th floor lobby. Was in the area for 2 weeks of work, and wanted to stay here, over the weekend, for its newness and uniqueness in this town. But first, the place is a jewel in Downtown El Paso. Thank you for sharing with the Trip Advisor community. We do hope you come back many times to El Paso so we can pamper you on every single stay. And indeed, our group of exceptional Housekeepers go above and beyond to make our rooms not only look pretty, but more importantly clean and comfortable. Indeed Susan, our Circa 1963 Ambassador, is a constant excellent host on our beautiful Fifth floor. Indeed Hugo, our Bartender, is passionate about his Bar and about providing exceptional drinks. Indeed Daniel is quite the personality on the 1st floor when welcoming you. So, when we see a review like yours, we can't help but celebrate it and of course, be thankful. But our top goal is for our Guests to leave impressed with our service and our staff. We know we have the most beautiful hotel in El Paso, and frankly, one of the most beautiful in the country. The fact that your remembered so many of our names, makes our job that much more enjoyable and motivating. Wow Terry B! Thank you so very much for your review. Now, every time I need a place to stay in El Paso, I will choose hotel indigo in downtown. And FAST! Her professionalism was exemplary and she went above and beyond what her job entails. Great recommendations on food and drinks. I went outside and before I could even look over the edge and take in the view Hugo the bartender was there asking if we needed a drink and lighting the fire pit. The staff at the restaurant continues the mind blowing customer service experience. I set up 5 rooms at this hotel and got all 5 checked in, valet ticket stamped, and was in my room relaxing faster than most hotels realize you're at the desk. The rooms are top notch: they are modern, minimalist, clean and spacious. At the front desk you will be greeted with a water, fast check-in and plenty of recommendations to do around EP downtown, and the hotel as well. For a few minutes I forgot I was passing through El Paso and thought I was a celebrity in a Hilton. The bottom floor desk is where we met Daniel. If you come by car, you will be received by the Valet, from the very beginning Armando's customer services is amazing as he makes you feel very welcomed. They greet you with a warm genuine smile and go out of their way to accommodate you.
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